If you need to contact a LuxSmile representative please fill out the form on our “Contact” section of our website otherwise contact us at support@luxsmile.ie. LuxSmile reserves the right to change and alter these terms without giving prior notice and it is up to the user of the website to take responsibility to return to this page to review any changes that have been made. Any changes made to these Terms take effect from the exact time of posting on this website. It is advised before the purchase of any product that you review this section. The last time these Terms and Conditions were altered was in June 2021.
Shipping and Handling Information.
Get it fast! Orders placed before 15:00 will be aimed for same-day dispatch excluding weekends and Bank Holidays.
Deliveries will be made to the shipping address nominated by you and it is your sole responsibility to ensure that the address provided is complete and accurate.
We are not responsible for delays, lost or damaged shipments or orders sent to incorrect, invalid addresses or correct addresses. In the event that a product is lost in transit, LuxSmile will help as much as is reasonably necessary to trace a missing parcel.
Orders may end up being returned to us for various reasons including, non-payment of fees, duties or taxes, incorrect address, unclaimed at post office, etc. If a package is returned or rejected, the customer will need to email support@luxsmile.ie to arrange redelivery and will also have to pay for all postage costs.
Risk in the products purchased will pass to you once delivery has been made to your nominated address.
Please direct any shipping related inquiries to support@luxsmile.ie
Shipping Time-Frames.
| Republic of Ireland: | AnPost Registered 1-3 Business Days |
| US/Canada: | AnPost International: 5-20 Business Days |
| Europe: | AnPost International: 5-10 Business Days |
| International: | AnPost International: 5-20 Business Days |
*All shipping times exclude clearance/customs delays and any other delays caused in circumstances that are outside of our control.
Please note that all shipping time frames are from the date of dispatch, not the date that your order is made.
Taxes, Fees And Returns Policy
If you consider that an item is defective and you are entitled to a replacement or a refund, you must first email support@luxsmile.ie and describe your problem.
Results will vary greatly from person to person, depending on the type of teeth or conditions of teeth/stains the user has. It may take a number of months to completely rid your teeth of tough stains. We here at LuxSmile are not able to refund purchases unless the product is defective or you qualify for a refund in accordance with our Money Back Guarantee.
Subject to the below paragraph, LuxSmile will offer a refund for defective items only if the defective product is returned to us, or you provide us with a video demonstrating (to our satisfaction) that the product is defective, within 30 days of your receipt of the same. We will review your claim as soon as we can and, if we are satisfied that your product is defective, we will provide you with a refund for the defective product.
We offer a three (3) year warranty for our LED lights. If, at any time within three (3) years following your receipt of the LED light, it no longer works for any reason and you have used it in accordance with our instructions, we will provide you with a replacement LED light free of charge. To make a claim under this warranty, you can either return the LED light to us, or provide us with a video demonstrating how the LED light is no longer working, within three (3) years from the date that you received it. We will review your claim as soon as we can and, if we are satisfied that the LED light is no longer working, we will send you a new LED light.
If you elect to return the defective product to us, it is your responsibility to pay for shipping costs upon return. Refund will be limited to the cost of the item being returned via regular post, not express. An item returned via express is the responsibility of the user and a partial refund of only the actual regular mail will be refunded. It is the user’s responsibility to be aware of this.